Privacy Policy

Created by CareCar Legal, Modified on Wed, 31 May 2023 at 04:19 PM by CareCar Admin

At CareCar, we work to make healthcare more accessible and uplift communities. In this privacy policy, we tell you what information we receive from CareCar Members, Care Partners, and other Users, and how we use it to connect members with caregivers and continue to improve our services. Below, we explain how you can share with other Members and caregivers in the CareCar community as part of our mission to bring people together.

HIPAA Notice of Privacy Practices: To read more about our privacy practices regarding health and medical information under the Health Insurance Portability and Accountability Act (“HIPAA”), visit our HIPAA Notice of Privacy Practices .

Scope of this Privacy Policy

CareCar (“CareCar,” “we,” “our,” and/or “us”) values the privacy of individuals who use our application, websites, and related services (collectively, the “CareCar Platform ”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from CareCar users (“Users”), comprised of CareCar Members (“Members”) CareCar Care Partners (including Care Partner applicants) (“Caregivers” or "Care Partners"), and CareCar coordinators (“Coordinators”). Beyond the Privacy Policy, your use of CareCar is also subject to our Terms of Service (CareCar Terms).

Information We Collect

A. Information You Provide To Us

Registration Information. When you sign up for a CareCar account, you give us your name, email address, and phone number. If you decide to sign up for CareCar using your Facebook account, we will also get basic information from your Facebook profile like your name, gender, profile photo, and Facebook friends.

User Profile Information. When you join the CareCar community, you can create a CareCar Profile to share fun facts about yourself, and discover mutual friends and interests. Filling out a profile is optional, and you can share as little or as much as you want. Your name (and for Care Partner, Profile photos) is always part of your Profile. Read more below about how you can control who sees your Profile. As a Rider you may also provide additional health related information in order to ensure appropriate Service is provided before being connected with a Care Partner. Refer to our privacy practices health and medical information under the Health Insurance Portability and Accountability Act (“HIPAA”), at www.carecar.co/hipaa (HIPAA Notice of Privacy PracticesOpens a new window.)

Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.

Care Partner Application Information. If you decide to join our CareCar Care Partner community, in addition to the basic registration information we ask you for your date of birth, physical address, Social Security number, driver’s license information, vehicle information, car insurance information, and in some jurisdictions we may collect additional business license or permitting information. We share this information with our partners who help us by running background checks on Care Partners to help protect the CareCar community.

Payment Information. To make sure Care Partners get paid, we keep information about Care Partners’ bank routing numbers, tax information, and any other payment information provided by Care Partners.

B. Information We Collect When You Use The CareCar Platform

Location Information. CareCar is all about connecting Care Partners and Members. To do this, we need to know where you are. When you open CareCar on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too.

Your location information is necessary for things like matching Members with nearby Care Partners, determining drop off and pick up locations, and suggesting destinations based on previous services. Also, if the need ever arises, our Trust, Safety & Security team may use and share location information to help protect the safety of CareCar Users or a member of the public. In addition to the reasons described above, Care Partners’ location information and distance travelled is necessary for calculating charges and insurance for CareCar services. If you give us permission through your device settings or CareCar app, we may collect your location while the app is off to identify promotions or service updates in your area.

Device Information. CareCar receives information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens, and, if you register with your Facebook account, your Facebook identifier. We collect mobile sensor data from Care Partners’ devices (such as speed, direction, height, acceleration or deceleration) to improve location accuracy and analyze usage patterns.

Usage Information. To help us understand how you use the CareCar Platform and to help us improve it, we automatically receive information about your interactions with the CareCar Platform, like the pages or other content you view, your actions within the CareCar app, and the dates and times of your visits.

Call and Text Information. We work with a third party partner to facilitate phone calls and text messages between Members and Care Partners who have been connected for a ride. We receive information about these communications including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. For security purposes, we may also monitor and/or record the contents of phone calls made on the CareCar Platform, such as those between Members and Care Partners. You will be given notice that your call may be recorded, and by proceeding you agree to allow CareCar to monitor and/or record your call.

User Feedback. At CareCar, we want to make sure Users are always enjoying great services. Members and Care Partners may rate and review each other at the end of every ride. We receive information about ratings and reviews and, as we explain below, give Members information about Care Partners’ ratings and reviews and vice versa.

Address Book Contacts. If you permit CareCar to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate invitations and social interactions that you initiate through our Platform and for other purposes described in this privacy policy or at the time of consent or collection.

Information from Cookies and Similar Technologies. We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the CareCar Platform and interact with CareCar advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the CareCar Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the CareCar Platform.

C. Information We Collect From Third Parties

Third Party Services. If you choose to register for CareCar or otherwise link your CareCar account with a third party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.

Third Party Partners. We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.

Enterprise Programs. If your company, university, or organization participates in one of our enterprise programs such as CareCar for Work, we may receive information about you, such as your email address, from your participating organization. We also may give your participating organization the opportunity to request a ride on your behalf, in which case they may provide us with your name, phone number, and the pickup and drop off location for your ride.

Background Information on Care Partners. CareCar works with third party partners to perform driving record and criminal background checks on Care Partners, and we receive information from them such as publicly available information about a Care Partner's driving record or criminal history.

How We Use the Information We Collect

We use the information we collect from all Users to:

Connect Members with Care Partners;
Provide, improve, expand, and promote the CareCar Platform;
Analyze how the CareCar community uses the CareCar Platform;
Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;
Personalize the CareCar experience for you and your friends and contacts;
Send you text messages and push notifications;
Facilitate transactions and payments;
Provide you with customer support;
Find and prevent fraud; and
Respond to trust and safety issues that may arise, including auto incidents, disputes between Members and Care Partners, and requests from government authorities.

Additionally, we use the information we collect from Care Partners for the following purposes related to driving on the CareCar Platform:

Sending emails and text messages to Care Partners who have started the Care Partner application process regarding the status of their application;
Determining a Care Partner's eligibility to drive for CareCar
Notifying Care Partners about demand, pricing and service updates; and
Calculating and providing CareCar’s auto insurance policy and analyzing usage patterns for safety and insurance purposes.

How We Share the Information We Collect

A. Sharing Between Users

Sharing between Members and Care Partners. Members and Care Partners that have been matched for a ride are able to see basic information about each other, such as names, photo, ratings, and any information they have added to their Profiles. Members and Care Partners who connect their CareCar accounts to Facebook will also be able to see their mutual Facebook friends during the ride. Care Partners see the pick-up location that the Rider has provided. Members see a Care Partner's vehicle information and real-time location as the Care Partner approaches the pick-up or service location. Members’ ratings of Care Partners are shared with Care Partners on a weekly basis. We de-identify the ratings and feedback, but we can’t rule out that a Care Partner may be able to identify the Rider that provided the rating or feedback.

Although we help Members and Care Partners communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other Users. If you report a lost or found item to us, we will seek to connect you with the relevant Rider or Care Partner, including sharing actual contact information with your permission.

B. Sharing Between CareCar And Third Parties

API and Integration Partners. If you connect to the CareCar Platform through an integration with a third party service, we may share information about your use of the CareCar Platform with that third party. We may share your information with our third party partners in order to receive additional information about you. We may also share your information with third party partners to create offers that may be of interest to you.

Third Party Services. The CareCar Platform may allow you to connect with other websites, products, or services that we don’t have control over (for example, we may give you the ability to order a food delivery from a restaurant from within the CareCar app). If you use these services, we will provide the third party with information about you to allow them to provide the service to you (for example, we would give the restaurant your name, phone number and address to drop off the food). We can’t speak to the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use their services.

Service Providers. We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the CareCar Platform, including all of the things described in Section 3 above.

Enterprise Partners. If you participate in an enterprise program and charge a ride to your organization’s billing method or credits, we will provide your organization’s account holder with information about your use of the CareCar Platform, including ride details such as date, time, charge, and pick up and drop off locations. If you create a Business Profile, at the end of each ride you will have the option to designate the ride as a business ride. If you do so, and your organization has a corporate account with CareCar, we may share information about your use of CareCar Platform with your organization including ride details such as date, time, charge, and region of the service. If you change organizations, it is your responsibility to update your Business Profile with the new information. (Please remember to check and set your designation settings accordingly.) If you integrate your account with an expense platform (like Concur) we will share the ride details to your expense account.

International Partners. We’ve partnered with several ride-sharing services around the globe so Members can continue to find services when they open the CareCar app abroad, and Care Partners can provide services to international travelers in the U.S. When we match a ride with the partner, we share the same information that is shared between matched Members and Care Partners on the CareCar Platform. In some cases we are unable to mask your phone number if you call an international Care Partners, so please keep that in mind before using this feature.

Other Sharing. We may share your information with third parties in the following cases:

While negotiating or in relation to a change of corporate control such as a restructuring, merger or sale of our assets;
If a government authority requests information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process;
With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of the CareCar community, CareCar, or the public
To comply with a legal requirement or process, including but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures.
If you signed up for a promotion with another User’s referral or promotion code, with your referrer to let them know about your redemption of or qualification for the promotion;
With our insurance partners to help determine and provide relevant coverage in the event of an incident;
To provide information about the use of the CareCar Platform to potential business partners in aggregated or de-identified form that can’t reasonably be used to identify you; and
Whenever you consent to the sharing.

Your Choices

Email Subscriptions. You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the CareCar Platform.

Text Messages. You can opt out of receiving commercial or promotional text messages by texting the word END to any CareCar number from the mobile device receiving the messages. You may also opt out of receiving all texts from CareCar (including transactional or relational messages) by texting the word STOPALL to any CareCar number from the mobile device receiving the messages, however, opting out of receiving all texts may impact your use of the CareCar Platform. Care Partners can also opt out of caregiver-specific messages by texting STOP in response to a Care Partner SMS. To re-enable texts you can text START in response to an unsubscribe confirmation SMS.

Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the CareCar Platform (such as receiving a notification that your ride has arrived).

Profile Information. While your name will always be shared with Care Partners, you can delete any additional information that you added to your Profile at any time if you don’t want Care Partners and. Members will always be able to see Care Partners’ names, rating, profile photos, and vehicle information.

Location Information. While you can prevent your device from sharing location information at any time through your Device’s operating system settings, Rider and Care Partner location is core to the CareCar Platform and without it we can’t provide our services to you.

Facebook Friends. You can control whether to enable or disable the Facebook mutual friends feature through your profile settings.

Editing and Accessing Your Information. You can review and edit certain account information by logging in to your account settings and profile (Care Partners may edit additional information through the Care Partner portal). If would like to terminate your CareCar account, please contact us through our Help Center with your request. If you choose to terminate your account, we will deactivate it for you but may retain information from your account for a certain period of time and disclose it in a manner consistent with our practices under this Privacy Policy for accounts that are not closed. We also may retain information from your account to collect any fees owed, resolve disputes, troubleshoot problems, analyze usage of the CareCar Platform, assist with any investigations, prevent fraud, enforce our Terms of Service, or take other actions as required or permitted by law.

Other

Data Security. We are committed to protecting the data of the CareCar community. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.

Children’s Privacy. CareCar is not directed to children, and we don’t knowingly collect personal information from children under 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us at our Help Center.

Changes to Our Privacy Policy. We may make changes to this Privacy Policy from time to time. If we make any material changes, we will let you know through the CareCar Platform, by email, or other communication. We encourage you to read this Privacy Policy periodically to stay up-to-date about our privacy practices. As long as you use the CareCar Platform, you are agreeing to this Privacy Policy and any updates we make to it.

Contact Information. Feel free to contact us at any time with any questions or comments about this Privacy Policy, your personal information, our use and sharing practices, or your consent choices by contacting our Help Center.