TRIP REQUEST 01
Multi-Channel Request Support
Schedule a ride, 24/7, in your preferred language via telephone, web, or mobile. Or connect your existing practice management software to our systems to automate scheduling at the click of a button.
We integrate with health plans to confirm member enrollment & benefit information in real-time to ensure timely service.
Once eligibility is confirmed, our system will automatically determine whether the trip request is authorized according to the member’s plan benefits.
Needs-Based Trip Clustering
After trips have been scheduled/requested they are organized geographically by patient attributes such as mobility, appointment type, and other preferences.
Dynamic Route Optimization
Using the latest machine-learning techniques routes are constantly being optimized to ensure timely and efficient service at all times.
Intelligent Trip Assignment
Independent CareCar Drivers are then assigned to each trip/member based on availability distance, training, vehicle type, and more; so that each member receives a high level service.
Our network can accommodate the needs of individuals with a variety of needs. Whether members need little-to-no assistance or are completely immobile, CareCar can take care of their transportation needs.
Realtime Monitoring and Support
The CareCar Platform provides real-time data to coordinators and clients, 24/7, in order to answer any questions and provide any support necessary to ensure members have a best-in-class health experience.
Care Alerts notify case managers of any potential issues that might affect a member’s health. Case managers then reach out to, and work with clinical teams to help coordinate interventions or follow ups on behalf of the member.
04 REPORTING & ANALYTICS
Utilization & Quality Management
Full transparency into number of trips, types of trips, locations, complaints, and much more - in real-time and summarized in monthly reports.
Machine learning analytics and prescriptions that will grow and improve over time in order to help reduce risk and increase value.
Provide health insights such as low health literacy, abnormal utilization, or missed critical appointments to case managers, market leaders, clinical teams, and other stakeholders.