TRIP REQUEST  01

Multi-Channel Request Support

Schedule a ride, 24/7, in your preferred language via telephone, web, or mobile. Or connect your existing practice management software to our systems to automate scheduling at the click of a button. 

Member eligibility

We integrate with health plans to confirm member enrollment & benefit information in real-time to ensure timely service.

Trip authorization

Once eligibility is confirmed, our system will automatically determine whether the trip request is authorized according to the member’s plan benefits. 

 

02 MATCHING

 
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Needs-Based Trip Clustering

After trips have been scheduled/requested they are organized geographically by patient attributes such as mobility, appointment type, and other preferences. 

Dynamic Route Optimization

Using the latest machine-learning techniques routes are constantly being optimized to ensure timely and efficient service at all times.

Intelligent Trip Assignment

Independent CareCar Drivers are then assigned to each trip/member based on availability distance, training, vehicle type, and more; so that each member receives a high level service.

03 SERVICE

Multi-mode Transportation

Our network can accommodate the needs of individuals with a variety of needs. Whether members need little-to-no assistance or are completely immobile, CareCar can take care of their transportation needs. 

Realtime Monitoring and Support

The CareCar Platform provides real-time data to coordinators and clients, 24/7, in order to answer any questions and provide any support necessary to ensure members have a best-in-class health experience.

Health Advocacy

Care Alerts notify case managers of any potential issues that might affect a member’s health. Case managers then reach out to, and work with clinical teams to help coordinate interventions or follow ups on behalf of the member.

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04 REPORTING & ANALYTICS

 
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Utilization & Quality Management

Full transparency into number of trips, types of trips, locations, complaints, and much more - in real-time and summarized in monthly reports. 

Prescriptive Analytics

Machine learning analytics and prescriptions that will grow and improve over time in order to help reduce risk and increase value. 

Health Insights

Provide health insights such as low health literacy, abnormal utilization, or missed critical appointments to case managers, market leaders, clinical teams, and other stakeholders.