Starting in 2025, all third-party provider payments will be automatically processed through Netsuite.* No invoice submissions required.

Please note: 30 day payment terms subject to accurate task status updates at the time of service. Delayed or incorrect status updates will be investigated and cause payment deferral up to 75 days. See our FAQ page for more details.

Netsuite Set up (Coming soon)

*Care Partner Payments will continue to be processed via stripe

*We are no longer using Tipalti for any vendor payments

Streamlined billing.

So our providers can focus on what they do best.

  • Payment Set-up

    You can log in to your Netsuite Vendor Center to enter payment preferences, view billing history, and see the status of your bills. If you have not yet done so, please register here to receive a Netsuite invite and set up your preferred payment method. If you have any questions or issues with set up, please review our Netsuite Registration instructions.

    Get Netsuite Invite

  • Review Payments

    If tasks are updated accurately and on time, within 30 days of providing service you will receive a notification from Netsuite that an invoice has been processed and paid. From your suppliers portal, you can review all invoices, payments and download a PDF including a detailed list of all tasks and earnings included in the payment.

    FAQs

  • Issues and Disputes

    Before submitting a dispute, ensure your tasks are updated timely and accurate. Late or incorrect status updates will cause payment delays.

    If there is an issue with your billing, or there are missing tasks that should have been included in your payment, you can submit your dispute via the form below.

    Billing Errors