This page is no longer applicable for 2025 service.
Check out our new Provider Billing and Payments page here
Scroll down for instructions to submit an invoice related to 2024 service.
2024 Transportation Invoice Submission
Click here for CareCar 2023 Participating Provider Rates (Vendor Rates)
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Download Desktop Version: Excel Invoice Template
Or
Make a Copy/Download Web Version: Google Sheets Invoice Template
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Please submit your invoices to CareCar according to the following guidelines:
Submit by the 4th business day in the month after services are rendered to ensure timely payment.
Submit on a bulk basis weekly, bi-weekly or monthly
Ensure all relevant fields are completed for each individual one-way trip (round trips = 4 rows) including:
- Date of service
- CareCar Trip/Order ID (NOT task ID)
Note: Unique ID must be entered for each trip leg (base qty limit=1)
- Member Name
- Level of Service (Gurney, Wheelchair, Ambulatory)
- Location (pick up zip code & city)
- OOA status (per contract if applicable)
- Mileage charged (billable miles per contract start mile)
- Base rate, including additional OOA and Bariatric fees if applicable
- Mileage rate (per contract if applicable)
- Additional charges - Trip ID, amount and charge type (agreed on with CareCar)
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Upload your bill, input your email below, and click submit.
Vendor Billing FAQs
- I Submitted an Invoice. What is the status?
- My invoice status is Disputed. What do I need to do?
- Why is my payment amount different from my submitted invoice total?
- I received an error message email from Tipalti. What does this mean?